Oversee Agency Terms & Conditions
Introduction
Effective Date: April 22, 2025
Welcome to Oversee Agency LLC. By accessing our website, utilizing our services, or communicating with us through any method, including phone, text, email, or web-based forms, you agree to be bound by these Terms and Conditions. We encourage you to read them carefully to understand your rights and obligations.
1. Use of Our Website and Services
Oversee Agency LLC (“we,” “our,” or “us”) offers a comprehensive suite of digital marketing and related services designed to enhance your business’s online presence, drive targeted traffic, and increase conversions. Our services include, but are not limited to, search engine optimization (SEO), paid advertising campaigns (such as pay-per-click or social media ads), customer relationship management (CRM) automation, website design and development, content creation (including text, graphics, and videos), and strategic consulting. These services are tailored to your specific business needs through a collaborative process involving strategy analysis, implementation, and ongoing optimization.
You agree to use our services solely for lawful purposes and in strict accordance with these Terms and Conditions. Any illegal, abusive, or unethical activities are strictly prohibited, including but not limited to violating intellectual property rights, engaging in fraudulent practices, or contravening any applicable local, state, federal, or international laws and regulations. You acknowledge that our services may involve integration with third-party platforms, such as Google Analytics or social media advertising tools, and you agree to comply with the terms and conditions of those third parties as applicable.
As a client, you are responsible for providing accurate, complete, and timely information necessary for the effective delivery of our services. This includes cooperating with our team, responding promptly to requests for feedback or approvals, and ensuring that any materials or content you provide do not infringe on third-party rights or violate applicable laws. Failure to fulfill these responsibilities may impact our ability to deliver services effectively, and we shall not be liable for any resulting delays or deficiencies.
2. Account Access and Subscriptions
Upon subscribing to any of our services, you will gain access to a personalized Oversee account portal. This secure online platform allows you to manage your subscribed services, review billing statements, schedule appointments or meetings with our team, and communicate directly with us for support and inquiries. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You must notify us immediately at support@overseeagency.com if you suspect any unauthorized access to your account.
Our subscription model is designed to provide flexibility and convenience. You may add new services or cancel existing subscriptions at any time through your account portal. We do not require long-term contracts, allowing you to adjust your service plan as your business needs evolve. Recurring subscriptions will automatically renew on a monthly basis unless you cancel them prior to the renewal date. It is your responsibility to manage your subscription settings and ensure that your payment information remains current to avoid interruptions in service.
3. Communication Consent
By engaging with our website, providing your contact information, or subscribing to our services, you expressly consent to receive communications from Oversee Agency LLC. These communications may include telephone calls, text messages (SMS), email correspondence, push notifications (if enabled), and invitations to virtual meetings via platforms such as Zoom. The purpose of these communications is to deliver essential information related to your services, including project updates, service reminders, promotional materials, billing notices, and responses to your inquiries.
We respect your privacy and provide the option to opt out of receiving promotional communications at any time through your account settings or by contacting us. However, essential communications, such as those related to billing, account updates, or service-related notifications, are necessary for the provision of our services and will continue to be sent. For detailed information on how we handle your personal data, please review our Privacy Policy, available on our website at Oversee Agency.
4. Payments and Refunds
All financial transactions for our services are processed securely through our online payment platform. We accept payments via major credit cards and Automated Clearing House (ACH) transfers. You are responsible for ensuring that your payment information is accurate and up to date. Invoices for subscription services are issued monthly in advance, and payment is due within 14 days of the invoice date.
Services purchased are generally non-refundable, except in cases where a refund is explicitly agreed upon in writing by Oversee Agency LLC. For one-time services, such as specific website development projects, full payment may be required upfront before work begins. You may cancel your subscription at any time through your account portal or by contacting our support team at support@overseeagency.com. Upon cancellation, your access to the services will continue until the end of the current billing period, and no further charges will be incurred.
In the event of late payments, we reserve the right to charge a late fee of 1.5% per month on the outstanding balance. Persistent failure to make timely payments may result in the suspension or termination of your services, and you will remain liable for any outstanding amounts owed.
5. Intellectual Property
All content displayed on our website, including text, graphics, logos, images, videos, and software, is the exclusive property of Oversee Agency LLC and is protected by applicable copyright, trademark, and other intellectual property laws. You are not permitted to copy, reproduce, distribute, or use any of this content without obtaining prior written permission from us.
For deliverables produced as part of our services, such as website designs, marketing materials, or content creations, upon full payment, we grant you a non-exclusive, perpetual license to use these deliverables for their intended purpose. However, Oversee Agency LLC retains all rights to the underlying intellectual property, including any proprietary tools, methodologies, or pre-existing materials used in the creation of the deliverables. For website development services, you will own the rights to the custom design and content created specifically for you upon full payment, but any pre-existing templates, stock images, or third-party components remain the property of their respective owners, and you are granted a license to use them as part of the website.
You agree not to reverse engineer, decompile, or disassemble any software or tools provided as part of our services, and you warrant that any materials you provide to us do not infringe on third-party intellectual property rights.
6. Third-Party Tools and Links
Our services may incorporate or integrate with third-party tools, platforms, or services, such as Google Analytics, Zapier, Facebook Ads, or other marketing and analytics tools. While we strive to select reputable third-party providers, we do not control or endorse their practices, and we are not responsible for their privacy policies, terms of service, or the accuracy and reliability of their services. You acknowledge that your use of these third-party services is governed by their respective terms and conditions, and you agree to comply with those terms.
Oversee Agency LLC shall not be liable for any damages or losses arising from your use of third-party services, including but not limited to data breaches, service interruptions, or inaccuracies in data provided by those services. Additionally, our website may contain links to external websites for your convenience. These links do not imply endorsement, and we are not responsible for the content, practices, or availability of those websites.
7. Limitation of Liability
To the fullest extent permitted by law, Oversee Agency LLC, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of our services, any conduct or content of third parties, any content obtained from the services, or unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if we have been informed of the possibility of such damage.
We do not guarantee specific business outcomes or results from the use of our services. The digital marketing landscape is subject to constant change, including updates to search engine algorithms, advertising platform policies, and other external factors beyond our control. As such, we cannot be held responsible for any loss of revenue, decreased performance, or other adverse effects resulting from these external changes. For example, we employ industry best practices to improve your website’s search engine rankings through SEO, but we cannot guarantee specific rankings or traffic levels due to the dynamic nature of search engines. Similarly, for paid advertising campaigns, while we aim to optimize your ad spend, actual performance depends on market conditions and audience engagement.
Our total liability to you for all claims arising from or related to these Terms or the services shall not exceed the amount you have paid to us for the services in the twelve months preceding the claim.
8. Termination
Oversee Agency LLC reserves the right to terminate or suspend your account and access to our services at any time, with or without cause, and with or without notice, if we believe that you have violated these Terms and Conditions or engaged in conduct that we deem harmful to our business or other clients. Upon termination, all licenses and rights granted to you under these Terms will immediately cease, and you must discontinue all use of our services. Any outstanding payments for services rendered up to the date of termination will remain due.
You may terminate your subscription at any time through your account portal or by contacting our support team at support@overseeagency.com. Upon termination by you, your access to the services will continue until the end of the current billing period, after which it will be discontinued.
9. Changes to These Terms
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting the revised Terms on our website at Oversee Agency. We will make reasonable efforts to notify you of significant changes, such as through email or notifications within your account portal. It is your responsibility to review these Terms periodically to stay informed of any updates. Your continued use of our services following the posting of changes constitutes your acceptance of those changes. If you do not agree with the revised Terms, you must stop using our services.
10. Service-Specific Terms
Our services are provided with the understanding that results may vary based on numerous external factors. For search engine optimization (SEO) and paid advertising campaigns, we utilize proven strategies to enhance visibility and maximize return on investment, but we cannot guarantee specific rankings, traffic levels, or performance due to the dynamic nature of search engines, market conditions, and audience behavior. All content created as part of our services, such as blog posts, social media posts, or videos, is original and customized to your specifications. You are responsible for reviewing and approving all content prior to its publication or distribution. Once approved, you assume responsibility for the content’s accuracy and compliance with applicable laws and regulations.
If you subscribe to our CRM automation services, we may process personal data on your behalf to provide the services. You remain the data controller, and we act as the data processor, processing data only in accordance with your instructions and applicable data protection laws. You are responsible for obtaining all necessary consents and ensuring that your use of the CRM system complies with relevant privacy regulations, such as the California Consumer Privacy Act (CCPA), if applicable. We implement reasonable technical and organizational measures to ensure the security and confidentiality of your data, but you acknowledge that no system is completely secure, and we cannot guarantee absolute security.
11. Data Protection
Oversee Agency LLC is committed to protecting your personal data and privacy. We collect, use, and process your data in accordance with our Privacy Policy, available on our website at Oversee Agency. By using our services, you consent to such collection and processing. For services that involve handling sensitive client data, such as CRM automation, we implement appropriate measures to ensure data security and confidentiality. However, you are responsible for configuring any systems appropriately and ensuring that your data handling practices comply with all applicable laws.
12. Website Development Terms
For website development services, upon full payment, you will own the rights to the website design and content created specifically for you. However, any pre-existing templates, stock images, or third-party components used in the website remain the property of their respective owners, and you are granted a license to use them as part of the website. We may provide ongoing maintenance and support for the website as part of a subscription service, the terms of which will be outlined in your subscription plan or a separate agreement.
13. Client Responsibilities
As a client, you agree to provide accurate and complete information necessary for the provision of services, cooperate with our team, and respond promptly to requests for feedback, approvals, or additional information. You must ensure that any materials or content you provide do not infringe on third-party rights and comply with all applicable laws. Additionally, you are responsible for maintaining the security of your account credentials and notifying us immediately of any unauthorized access. Failure to fulfill these responsibilities may affect our ability to deliver services effectively, and we shall not be liable for any resulting delays or deficiencies.
14. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the course of the services. This includes, but is not limited to, business strategies, customer data, and technical information. Confidential information shall not be disclosed to third parties without prior written consent, except as required by law or to fulfill the services.
15. Force Majeure
Neither party shall be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or governmental actions. The affected party shall notify the other party promptly and make reasonable efforts to resume performance as soon as possible.
16. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or the services shall be resolved through binding arbitration in Lubbock, Texas, in accordance with the rules of the American Arbitration Association. The prevailing party in any such arbitration shall be entitled to recover its reasonable attorneys’ fees and costs.
17. Entire Agreement
These Terms and Conditions, together with any additional agreements or statements of work entered into between you and Oversee Agency LLC, constitute the entire agreement between the parties and supersede all prior understandings or agreements, whether written or oral. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
18. Contact Information
If you have any questions, concerns, or require further information regarding these Terms and Conditions, please contact us at support@overseeagency.com, by phone at (806) 599-7700, or visit our website at Oversee Agency. Our customer support team is available to assist you during regular business hours.